GLPI HELPDESK PDF

GLPI is a free IT Asset Management, issue tracking system and service desk system. This open . “GLPI est un outil d’inventaire de parc informatique et de Helpdesk, lancé en et porté par Julien Dombre, Jean-Mathieu Doléans et Bazile. The issue tracking and helpdesk features can be found under the Assistance section of the top menu. The first one is simply called “tracking” functions, but. GLPI is a free and open-source web-based help desk application that allows you to create, track trouble tickets and work orders. It also allows.

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Now start using GLPI asset management system by navigating to http: Management of issues on many environments through creation of tickets, management of tickets, assignment, tickets scheduling, etc.

We work with the system and offer it to our clients.

The default user accounts and their passwords will be shown in the above window. Moreover, GLPI has many plugins with added features. Extending GLPI with plugins.

GLPI is a great software, however, there are things that I have had problems with in these years, the integration with LDAP is not stable, it is difficult to obtain the data correctly, I have had difficulties with the assignment of profiles to the users that are imported of LDAP, another thing that I do not like is that it is not compatible with Postgresql, which forces me to use mysql.

How agents earn their living.

With its update to 9. I have installed GLPI in three medium companies and I also use it for my personal projects, I like that it has two large modules, the first of which is the inventory manager, equipment, servers, peripherals, software licenses, network, reservation of shared resources, among others.

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Rating and details – Please fill out all the the notes. Introducing the client-server model. In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available incidents per month, time of resolution of incidents, delay of the service, etc.

glpi-helpdesk

Using GLPI to track and manage inventory assets. The systems’s functionalities help IT Administrators to create nelpdesk database of technical resources, as well as a management and history of maintenances actions.

Free software GPL v2. Implementing the Registry query function. Of course you can use only one of them. Not Likely Extremely Likely.

How to install GLPI(Helpdesk and asset Management Software) – Techbast

You can associate lgpi, groups, companies, Assets, contacts. I have used it a couple of years to manage an academic research laboratory in a public University, but migrated helpdesm another solution because usability drawbacks and old-fashioned interface.

GLPI has the following features. Analista Integral de desarrollo de aplicaciones y soporte al cliente. SinceGLPI has been developed through more than 80 versions.

In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. Troubleshoot Confidently—Find Solutions and Workarounds.

By using this site, you agree to the Terms of Use and Privacy Policy. Users can declare incidents or requests based on asset or not thanks to the Helpdesk feature. Comprehensive administration of IT resources, but not very friendly and dated interface.

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The first one is simply heppdesk “tracking” functions, but it deals with tickets.

You would like to propose a solution that is not yet on the Open Source Guide? Uploading inventory data of hosts that are not networked. Server requirements for effortless deployment.

GLPi Reviews and Pricing –

Deploying agents on Mac OS X operating systems. On the other hand, it allows to keep an inventory control of the companies’ computer resources.

Helpdesk and issue tracking functions of GLPI. Previous Section Complete Course. As an open source technologyanyone can run, modify or develop the code. Maintaining a clean inventory: Is a excelente IT solution for helpdesk. CS1 French-language sources fr Wikipedia articles with possible conflicts of interest from June Articles containing French-language text.

Not using Hotjar yet? Knowledge base articles and FAQ management [15]. The interface can be a bit rough around the edges. Going beyond the retrieval mechanism. Setting up the necessary modules on Linux systems.

Over new eBooks and Videos added each month. Query OK1 row affected 0. Solving administration console-based issues. IT asset management on steroids. Leave a Reply Cancel reply Your email address will not be published. Just imagine inventory computers automatically and link tickets to computers, software, network equipment, printers.